doValue: new servicing mandates in Greece and Cyprus for €250 million
31 MAR, 2026
By Joanna Piwko from RankiaPro Europe
doValue S.p.A. announces the award of new servicing mandates in the Hellenic Region for a total value of about €250 million in Gross Book Value (GBV), strengthening its leadership in Greece and Cyprus. In the last year, doValue Cyprus has also won about €1 billion in new NPL mandates, accounting for over 50% of the market share in the country.
Details of the new mandates in Greece and Cyprus
The Company will operate as the sole and exclusive servicer on two portfolios for a total of €250 million in GBV:
- About €100 million originated from National Bank of Greece and sold to specialized investors: they include deteriorated credits related to about 2,200 debtors, guaranteed by high-quality collateral, mainly residential properties.
- An additional portfolio of €150 million includes NPLs originated from Cypriot banks to about 1,300 debtors, assigned to doValue by a primary investor in the credit sector.
These assignments add to the track record of doValue Cyprus, which in the last twelve months has won all the available NPL mandates in the country, confirming a market share of over 50% and the role of reference servicer.
Operational evolution and acquisition of Omnitouch Cyprus
To strengthen the local platform, at the end of 2025 doValue Cyprus acquired a majority stake in Omnitouch Cyprus Ltd, an established provider of customer interaction services (inbound and outbound call center, online support, data verification and validation, IVR systems) with deep experience in banking, financial services, technology, communications and public administration.
The operation, of non-significant financial impact and already accounted for in the 2025 budget, represents a strategic step to strengthen the service ecosystem and operational flexibility of doValue Cyprus, in line with the growth plan in the non-financial credit business. The integration of Omnitouch complements the digital and data-driven capabilities being developed at the Group level, also through coeo, in support of an integrated operating model that combines servicing, customer interaction, data analysis and automation.
